We feel that AT&T has done a great job with their information systems, however, as with any system there is alway room for improvement. We have provided a few recommendations that we think would take AT&T to the next level.
Consolidating the Sales process
Conducting a sale is a long, time consuming process. Throughout the process, employees must open and close many windows on their iPads. Time can be saved by allocating most, if not all, of the process to a single window to scroll through.
More Backup Servers
On busy weekends and during the holiday season, OPUS will crash or run extremely slow. We recommend that AT&T ads more backups in order to prevent this from occurring. This will also increase the customer experience with shorter wait times.
On site support
If the system does crash or an employee is experiencing problems, the employee must call the help desk and troubleshoot over the phone. Often times over the phone troubleshooting fails and they must send someone out to fix the issue. It usually takes at least a day for someone to get out to the store to fix any issues that may be occurring. We feel that on site help will increase not only the employees knowledge of the system, but prevent these issues from occurring.
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